Terms, Disclaimer and Policies – Dr. Ostrager

By viewing and booking with Dr. Cherry Ostrager and using this website, you agree to our complete Website Disclaimer and Privacy Policy.

Cancellation Policy
Please call us at (212) 988-8459 by 2:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 p.m. on Friday. If prior notification is not given, you may be charged for the missed appointment. We know you have many choices when choosing a family physician in New York, NY, so we have made requesting and managing appointments a simple process via our website or by calling the office 24/7. If you cannot keep a scheduled appointment or will be delayed, please call us as soon as possible.

We accept most traditional insurance plans, but please contact our office to verify acceptance of your plan. We are happy to file insurance for your reimbursement as long as you are free to choose your own doctor. We accept checks, cash or credit cards. Please see our Financial Coordinator for details. Patients are responsible for co-payments and deductibles at the time of visit as we are in-network with most insurances. But best to call your insurance carrier prior to visit and list PCP with insurance. If you prefer to pay out-of-pocket, we accept cash, check and all major credit cards. We require credit card information on file as part of our company’s financial policy.

Online scheduling policy
Cancel no later than 24 hours prior to scheduled appointment, or a fee may be incurred. Your booking is not confirmed until you are contacted directly by the office (Please allow at least 24 hours). For last-minute appointments call (212) 888-5932 for immediate attention. Patients should bring all forms and referrals to your scheduled appointment. If you have an emergency you should call 911. By viewing and booking with Dr. Cherry Ostrager and using this website, you agree to our complete ​Terms of service. Please view the SCHEDULING LIMITATION OF LIABILITY at the bottom of this page.

Website Privacy Policy

Your health record is the physical property of the medical office. The information contained in the record however belongs to you. You have the right to:

  1. Request a restriction or limitation on the medical information we use or disclose about you for your treatment, payment or health care operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. We are not required to agree to your requested restrictions. If we do not agree, we will comply with your request unless the information is needed to provide you with emergency treatment.
  2. Obtain a copy of this notice by requesting it from the Administrator of the Center.
  3. Inspect and obtain a copy of your health care record by submitting a request in writing to the Medical Record Department of the Center.
  4. Amend your healthcare record if you feel that medical information that we have about you is incorrect or incomplete by requesting in writing that the amendment be made. You must provide a reason that supports your request.
  5. Obtain a report of all the disclosures of your health information that we have made.
  6. Request that we communicate with you about your medical information in a certain way or at a certain location.
  7. Revoke our authorization to use and disclose medial information about you, except to the extent that we have already used or disclosed your medical information.

Our responsibilities regarding your medical information

We are required by law to:

  1. Maintain the privacy of your health information.
  2. Provide you with this notice, which describes our legal duties and privacy practices with respect to information we collect about you.
  3. Abide by the terms of this notice.
  4. Notify you if we are unable to agree to a requested restriction.
  5. Accommodate reasonable requests that you have made to have us communicate your health information to you in a certain way or a certain location.

We reserve the right to change this notice. We reserve the right to make the revised and changed notice effective for medical information that we already have about you, as well as any information that we receive in the future. We will post a copy of the current notice in the Center. The notice will contain the effective date on the first page. Each time that you register at the Center, we will offer you a copy of the current notice in effect.

How we may use and disclose medical information about you

Each time that you visit us a record of your visit is made. We may use or disclose the health information contained in this record. The following categories describe the different ways that we may use and disclose your medical information.


We may use medical information about you to provide you with medical treatment and services. We may disclose medical information about you to doctors, nurses, technicians, or other Center personnel who are involved in taking care of you at the Center. For example, information obtained by a nurse, physician, or other member of your health care team will be recorded in your medical records and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of the members of your health team. Members of your healthcare team will then record the actions that they took and their observations. By reading your medical record, the physician will know how you are responding to treatment.


We may use and disclose medical information about you so that the treatment and services you receive at the Center may be billed to and payment may be collected from you, an insurance company or third party.

Health care operations

We may use and disclose medical information about you for the operations of the Center. For example, members of the medical staff, the risk or quality management committee may use information in your health record to assess the care and outcomes in your case and others like it. This information will be used in a way to improve the quality and effectiveness of the healthcare and the services that we provide.

Appointment reminders

We may use and disclose medical information to contact you as a reminder that you have an appointment for treatment or medical care at the Center.

Treatment alternatives

We may use and disclose medical information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

Individuals involved in your care or payment of your care.

We may release medical information about you to a friend or family member who is involved in your medical care or who helps pay for your care.

As required by law

We will disclose medical information about you when required to do so by federal, state or local law.

Health related benefits and services

We may use and disclose medical information to inform you about health related benefits or services that may be of interest to you.


We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. The Center would only disclose the information to someone able to help prevent the threat.

Business associates

Some of the services provided at the Center are provided by business associates. For example, we contract with certain laboratories to perform lab tests. When we contract for these services, we may disclose your health information to our business associates so that they can perform the job we have hired them to do. To protect your health information, we require our business associates to appropriately safeguard your information.

Worker’s compensation

We may release medical information about you to the extent authorized by and to the extent necessary to comply with the laws relating to workers compensation or other similar programs established by law.

Public health risks

As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury or disability.

Health oversight activities

We may disclose medical information to a health oversight agency for activities authorized by law. These oversight activities include for example audits investigations inspections and licensure. These activities are necessary for the government to monitor the health care system, government programs and compliance with civil rights laws.

Lawsuits and disputes

If you are involved in a lawsuit or a dispute, we may disclose medical information about you in response to a court or an administrative order. We may also disclose medical information about you in response to a subpoena, discovery request or other lawful process by someone else involved in a dispute but only if efforts have been made to tell you about the request or to obtain an order protecting the information required.

Law enforcement

We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena.

Coroners, medical examiners and funeral directors

We may release medical information to a coroner or medical examiner. We may also disclose health information to a funeral directors consistent with applicable law to carry out the duties.

Food and Drug Administration (“FDA”).

We may disclose to the FDA health information related to adverse events with respect to food, supplements, products and product defects or post marketing surveillance information to enable product recalls, repairs or replacement.


If you are an inmate of a correctional institution or under the custody of a law enforcement agent, we may release medical information about you to the correctional institution or law enforcement official.

Marketing Purposes

As required by law, the Center will not disclose medical information for marketing purposes that constitute the sale of PHI without an authorization from the patient(s).

Other uses of medical information

Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only upon written authorization you provide to us. If you provide us authorization to use or disclose medical information about you, you may revoke that authorization in writing at any time. If you revoke your authorization we will no longer use or disclose medical information about you for the reasons covered by your written authorization. The revocation however will not have any effect on any action the Center took before it received the revocation.

Questions or complaints

If you have any questions and would like additional information, you may contact the office. If you believe that your privacy rights have been violated, you can submit a written complaint describing the circumstances surrounding the violation Attn: Medical director at the facility or to the Secretary of Health and Human Services, State of NY. You will not be penalized for filing any complaint.


We are giving you this summary of Advance Directives to help you understand the ways in which our staff will support your rights as an adult patient to make decisions about your health care treatment and to have those wishes honored in the event you are not able to make or communicate your decisions.

Advance Directives are written or oral instructions relating regarding the provision of healthcare in the event an adult over 18 becomes incapacitated. The most common types of Advance Directives are the following.

  • Healthcare Proxy: a document created pursuant to Article 29-C of the Public Health Law which delegates authority to an adult known as the healthcare agent to make healthcare decisions on behalf of another adult when that adult is incapacitated.
  • Do Not Resuscitate Order (DNR): a DNR order means specifically that if cardiac and/or respiratory arrest occurs – that is, if a person stops breathing and/or his/her heart stops beating—cardiopulmonary resuscitation (CPR) will not be performed to revive the person. (However, if the person is not in cardiac or respiratory arrest, appropriate medical treatment for all injuries, pain, difficult or insufficient breathing, hemorrhage and/or other medical conditions will be provided.)
  • Living Will: a document which contains specific instructions concerning an adult’s wishes about health care choices and treatments that the adult does or does not want to receive and which the adult does not want to designate to an agent or healthcare proxy. A living will may be considered clear and convincing evidence of a patient’s wishes.

During the registration process you will be asked if you have Advance Directives. If you do, we will ask you to give us a copy, which will become a part of your medical record. Your physician will discuss with you whether any existing orders you may have regarding withholding life sustaining treatment are appropriate for your care at the Center

If you currently do not have any advance directives and if you wish to complete an Advance Directive, copies of the official State forms are available at our facility or you can got to the following website for more information


Reference :Department of Health and Human Services, Centers for Medicare and Medicaid Services. State Operations Manual, Appendix L-Guidance for Surveyors: Ambulatory Surgical Centers. March 15, 2013:416.50(c).

All about cookies, disclaimers and other neat things

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Website Privacy Policy

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Scheduling Software – INDEMNIFICATION

This Agreement or elsewhere, you agree to indemnify, defend and hold harmless Dr. Cherry Ostrager and vCita and its officers, managers, directors, shareholders, employees, sub-contractors, agents, licensors and anyone acting on their behalf, at your expense and immediately after receiving a written notice from us, from and against any damages, loss, costs, expenses and payments, including reasonable attorney’s fees and legal expenses, resulting from any complaint, claim or demand by any third party, including Users, arising from or in connection with the use of the Web-App or the rendering of the Services, any of your actions or omissions with respect to the performance of this Agreement, any communications that you convey through the Web-App, or your breach of this Agreement (including, without limitation, any of your undertakings or representations thereunder) or any other terms, rules or regulations applicable to the Web-App or the Services, or your violation or infringement of other persons rights.


This site and the Web-App may contain certain links that will let you access other websites that are not under the control of Dr. Cherry Ostrager and vCita. The links are only provided as a convenience and Dr. Cherry Ostrager and vCita does not endorse any of these websites. Dr. Cherry Ostrager and vCita is not responsible for the contents of any linked site or any changes or updates to such sites. Dr. Cherry Ostrager and vCita assumes no responsibility or liability for any material that may be accessed on other websites or reached through this site or the Web-App.


Scheduling Software – TRADEMARKS

The trademarks, service marks and logos used and displayed on this site or the Web-App are registered and unregistered trademarks and service marks of Dr. Cherry Ostrager and vCita and others. All other registered and unregistered trademarks used on the Site or the Web-App are the property of their respective owners. Except as provided herein, you are not granted, expressly or by implication, estoppel or otherwise, any license or right to use any Dr. Cherry Ostrager and vCita trademark, service mark or logo used or displayed on the site or the Web-App without the prior express written permission of Dr. Cherry Ostrager and vCita. When used with Dr. Cherry Ostrager and vCita’s permission, all trademarks must be identified as trademarks of Dr. Cherry Ostrager and vCita using the appropriate symbol (e.g., ™ or ®) at the first occurrence in the text of any published printed or electronic communications.


The availability and functionality of the Web-App depend on various factors and elements, including software, hardware and communication networks, which may be provided by third parties. These factors are not fault free. We do not warrant or guarantee that the Web-App will operate without disruption, limitations, delays, errors or interruptions, or that it will be accessible, or available at all times, or immune from unauthorized access or error free.

Scheduling Software – PRIVACY POLICY

Dr. Cherry Ostrager and vCita respects your privacy. Information obtained by Dr. Cherry Ostrager and vCita in respect of the use of the Web-App shall at all times be subject to Dr. Cherry Ostrager and vCita’s Privacy Policy which constitutes an integral part of this Agreement. The Privacy Policy is available at http://www.Dr. Cherry Ostrager and vCita.com/about/privacy_policy (the “Privacy Policy”). Dr. Cherry Ostrager and vCita reserves the right to modify the Privacy Policy in its discretion from time to time. Therefore it is recommended that you read the Privacy Policy periodically. Continued use of the Web-App after any such changes shall constitute your consent to such changes.

Dr. Cherry Ostrager and vCita implements information security systems and procedures to secure your personal information and to prevent unauthorized access to the Web-App and any information routed through or stored on the Web-App. To learn more about how Dr. Cherry Ostrager and vCita secures personal information, please see the Privacy Policy.

Notwithstanding the aforesaid, your use of User’s personal data shall be in accordance with this Agreement and your privacy policy located at your website. Dr. Cherry Ostrager and vCita is not responsible and will bear no liability to your privacy policy or to your compliance with it.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people. Our cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your screen name or e-mail address is. The “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. In addition to the information that you share with us, this web site uses standard log files. These logs include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), and page information in order to administer our website, refine content and flow, and to gather broad demographic information for aggregate use.

This web site does not target and is not intended to attract children under the age of 13. Dr. Cherry Ostrager and vCita does not knowingly solicit personal information from children under the age of 13 and does not send them requests for personal information.

Let's get healthy today!

Dr. Cherry Ostrager is a board certified family doctor on the staff of Lenox Hill and Mount Sinai Beth Israel Medical Center. She believes every patient deserves the very best attention.